Temporarily Disable Your Antivirus Software and Firewall If there doesn’t seem to be a network connection issue, the source of the problem may be a third-party software or installation, such as an antivirus application. Once your computer is in Safe Mode, try to access the website again. Your device will then start in Safe Mode. Once the Apple logo appears, you can release it. While the machine is restarting and booting up, hold down the Shift key. Then, while it’s booting up, hold down the F8 key. If you’re using Windows 7 or earlier, you can restart it in Safe Mode by going to Power > Restart. Your computer will then restart in Safe Mode. You can press 4 or 5 to Enable Safe Mode or Enable Safe Mode with Networking respectively.
Under Advanced options, select Start-Up Settings, followed by Restart. In the window that appears, click on Troubleshoot > Advanced.
Next, while you’re holding down the Shift key, select Restart: The Windows restart option To start your Windows 10 computer in Safe Mode, first select the Windows button, and then hover over the Power icon: The power button in Windows Therefore, you may want to try booting your Windows device in Safe Mode to see whether this resolves this issue.ĭoing so will limit the files and resources used for running Windows, and can be an effective way to troubleshoot problems. If your operating system is not functioning properly, it can result in the “DNS Server Not Responding” error message. If it works, you’ll have the answer that the problem is in fact on your end and not on the site’s end. Not so sure about it? Connect to the site using your mobile data. Still getting the “DNS Server Not Responding” error? Then this might indicate that your router is the issue here. Grab your phone and try to access the site you’re having trouble with using the same network as before. That is why it might be interesting to connect to a second device and access the site you’re unable to see. If your browser is not the problem, maybe your current device is. However, if you still see the “DNS Server Not Responding” message, you can rule out your browser as the source of the issue. If switching browsers works, you’ll likely need to update your default browser to the latest version or uninstall and reinstall it. For example, if your default browser is Safari or Google Chrome, visit the desired website from Mozilla Firefox or Microsoft Edge instead. To do this, try accessing the web from a different browser. Fixing this problem might be as simple as switching or updating your web browser. The first step is to troubleshoot the issue by testing your DNS connections.
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